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What you need to know if you’re attending AVEVA World Summit

AVEVA World Summit is where the most innovative industrial executives from around the world gather for an exclusive opportunity to network with 400 global digital leaders across diverse sectors. 

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AVEVA World Summit is where the most innovative industrial executives from around the world gather for an exclusive opportunity to network with 400 global digital leaders across diverse sectors. 

The summit is an opportunity to discover how these leaders and Cognizant — a Platinum Sponsor — are transforming the entire asset and operational lifecycle.

To help you prepare, here is a selection of articles, case studies, ebooks, and clips from Cognizant, discussing digital transformation:

  • Learn Cognizant’s 4 key success factors to Industry 4.0 transformation. For starters, lead with strategy, not the technology. Watch the video here.
  • AI, Machine Learning, and IoT are ensuring the efficacy and efficiency of one of the most demanding engineering projects in the world. Learn how Cognizant helped Norwegian offshore engineering firm Kvaerner adopt these digital technologies.
  • The promise of Industry 4.0 is compelling, but for many traditional manufacturers, the reality is less than ideal. In this new Cognizant report, find examples of manufacturers that are navigating the shift.
  • It’s all about speed: Insight from Cognizant on how 5G will transform the business sector and create a leadership race for data intelligence.
  • Not all smart factories are created equal: Cognizant takes stock of the state of IoT intelligence, and what industrial organizations need to ensure both digital maturity and success. Read more here.
  • The many touchpoints of IoT connectivity allows AI to really shine, and prove its value to manufacturers in the form of proactive preventive maintenance, says James Jeude, VP in Cognizant’s Digital AI & Analytics Strategic Consulting Group, in this piece.
  • The human factor in IoT intelligence is key: Connected employees can “dynamically manage situations as they change,” explains Cognizant’s AVP of engineering and IOT solutions Phanibhushan Sistu.
  • The leap to IoT is a necessary one for your organization. This Cognizant ebook looks at 14 such businesses that jumped confidently into the digital future.
  • It took less than 12 weeks for Cognizant to implement an IIoT platform for a leading global industrial manufacturer. Get the case study here.
  • Without the duo of IoT and the Digital Twin, your organization is living in a black-and-white outlined world, in terms of operational intelligence. Color it in, get more accurate predictions, and fully realize potential.

Aveva World Summit takes place September 16-18, at Marina Bay Sands, Singapore.  

One session to highlight? “Digital Transformation in Hybrid Industries,” featuring Cognizant’s VP of IoT and Engineering services, Frank Antonysamy. This session will examine the benefits of digital transformation, and addressing challenges through a sustainable platform that can adopt best practices, continuous improvements, and grow with the business.

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Manufacturing

IoT + Digital Twin = Operations Intelligence: An Equation that Delivers Useful What-If Scenarios

In the equation IoT + X = Operations Intelligence, what role does a digital twin play as the X factor?

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Measure twice, cut once. This basic premise, that it would be advantageous to visualize outcomes before you act, forms the backbone of an entity known as the digital twin. This approach is particularly useful in today’s high-stakes industries such as manufacturing, construction, mining and more. Measuring twice and cutting once allows enterprises to tweak every aspect of the production process to maximize revenue.

The digital twin enables companies to envision what-if scenarios for various operating conditions in the virtual world before it affects processes in the real world. The more fully the digital twin avatar is fleshed out, the more accurate its predictions. This means enterprises need IoT (the Internet of Things) to color in the picture completely. IoT helps the digital twin realize its full potential to deliver operational intelligence. 

The promise of the digital twin

A digital twin is a replica, described by data, of physical assets, processes and systems that helps organizations understand, dissect, predict and optimize their performance. It can combine design and engineering details with operating data and analytics about anything from a single part to multiple interconnected systems to an entire manufacturing plant.

Case Study: Advancing Smart Manufacturing Operations Value with Industry 4.0 Platform

If you need to describe a physical asset (say a motor running on a shop floor) through data, you need that motor to both generate data and make that data easily accessible. This is where IoT falls into the picture: it “sensorizes” a variety of physical machines and brings them into the digital twin conversations, says Vivek Diwanji, senior director of technology at Cognizant. IoT-enabled embedded devices can then transmit data about their health under a variety of operating conditions and channelize that information through an Internet connection from shop floor to enterprise resource planning (ERP) software. 

Layered possibilities

A digital twin is about different perspectives – essentially comprised of many layers that are progressively overlaid with more detailed data input. The level of detail depends on the insights you’re looking to derive. If you need to know when a vehicle tire is going to wear-out, all you need to measure is temperature and air pressure. Long-term durability intelligence on the other hand, also needs to measure ambient conditions, daily operation numbers, road type and more.

[Download]: A New Approach to PLM

A lack of common IoT standards across industries makes the data difficult to gather, but that conversation might change with the advent of 5G, Diwanji predicts. For now, digital twin is a powerful tool that enables companies to deliver field services, conduct smart operations and evaluate product development outcomes before investing millions into the pipeline.

By 2020, 30% of Global 2000 companies will be using data from digital twins to improve product innovation success rates and organizational productivity, according to IDC. They can realize gains of close to 25%. And IoT is a key player in that equation to deliver such operational intelligence.

“Digital twin is an application that leverages IoT. The very definition of a digital twin necessitates that a digital model is running in conjunction with a physical model. That connection, between the physical and the digital, happens through IoT,” Diwanji says. “IoT is really the backbone of the digital twin.”

[Download]: Real Estate Manager Goes Digital

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Manufacturing

IoT + AI = Operations Intelligence: A new equation for a new world of data

In the equation IoT + X = Operations Intelligence, what role does artificial intelligence play as the X factor?

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A new world powered by the Internet of Things (IoT) demands a new computing paradigm and yesterday’s if-X-then-Y rules-based approach can’t handle today’s industrial complexities. 

IoT-embedded devices generate large amounts of data, but analyzing that volume of information using traditional algorithms can be overwhelming, like drinking water from a fire hose. We need more intelligent computing that can take on both volume and ambiguity — in context and in real time. Artificial Intelligence can be one of the special X factors in the equation, IoT + X = Intelligence, and it learns by example rather than by rules.

The IoT-AI dance

At first glance, it might appear that a rules-based process might work well enough for a solitary IoT-enabled device: monitor the temperature profile of a motor; if it overheats beyond a preset limit, turn it off. However, the real world in which such machines operate is much more complex and you need to parse interdependent signals at the edges to truly make sense of the data being fed to you. For example, air temperature, paint temperature, and humidity in combination may lead to warranty claims in complex combinations that exceed our ability to use traditional data science. AI can help. 

In that sense, AI is IoT’s ally. It tolerates ambiguity at the margins, meaning analysts don’t have to tie up precious capital resources just cleaning and formatting data so it can play well with existing algorithms. While it is popular to declare that the “garbage in, garbage out” theory holds true in data analytics, the good news is that AI can detect outliers and tolerate bad data up to a point, says James Jeude, Vice-President in Cognizant’s Digital AI & Analytics Strategic Consulting Group. “I believe that AI takes our best human thinking and allows us to duplicate it at scale and at low cost and push it into all corners,” he adds

Case Study: Advancing Smart Manufacturing Operations Value with Industry 4.0 Platform

IoT’s myriad touchpoints allow AI to prove its value, says Jeude. One of the many use cases of AI is proactive preventive maintenance. If you were to outfit every grocery store refrigerator with IoT sensors that measured current flow and temperature, AI could proactively predict compressor failure, delivering intelligence that can be acted on and saving revenues in the long run., catching failures well before the actual temperature rises and triggers an alarm.

“Humans have a limited ability to process complexity. IoT and AI are absolutely essential together to deal with that complexity challenge,” Jeude says.

Evolutionary AI

Previous iterations of AI founded on deep learning involved training algorithms on vast banks of test cases so the machines would lean on learned experiences to make informed decisions. Such AI is time and resource-intensive and doesn’t allow for flexibility at the edges. 

Evolutionary AI, on the other hand, allows for economical testing of corner cases. It factors in historical context, decision and output data before prescribing actions. “We can use evolutionary AI to drive iterations and pick the ones that are the winners and help us prune the losers,” Jeude says.

[Download]: Real Estate Manager Goes Digital

The very fact that IoT combined with AI creates intelligence is predicated on the fact that the cost of computing has decreased significantly. Equally important, Jeude points out, is that the ability to put decisions into effect has also become cheaper. Both have fallen by an order of magnitude every decade. “That IoT device can shut off a machine, call for repairs, flash warning lights, for a fraction of the cost,” he says.

IoT with AI delivers intelligence by processing volumes of data in real time and in context at complex scales humans can’t work with. With IoT and AI we are well-informed to make critical decisions right at the moment when they are needed the most. In today’s high-stakes digital landscape, that can make all the difference. Whether you’re working in retail, entertainment, manufacturing, finance, mining or countless other industries, IoT in concert with AI can deliver the transformational intelligence you need at scale.

[Download]: A New Approach to PLM

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Manufacturing

Don’t forget the human factor in IoT’s service intelligence equation

Overlooking the human element of IoT can leave money on the table.

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Automation is a powerful lure for businesses investing in the Internet of Things (IoT). Smart devices feeding real-time data to algorithms can find hidden problems, identify efficiencies and circumvent human error. In short, smart automation can save companies a lot of money. But the IoT conversation shouldn’t focus exclusively on automation. 

Overlooking the human element of IoT can leave money on the table. Empowering employees with effective access to intelligence can improve customer service and differentiate a company from its competitors.

Case Study: Advancing Smart Manufacturing Operations Value with Industry 4.0 Platform

For Phanibhushan Sistu, good service intelligence relies on a robust data infrastructure for employees. Sistu is AVP of engineering and IOT solutions at Cognizant. He says that while many companies have already invested in connected devices, “not all of that information is available to the person who is going to a location from the service point of view.”

To illustrate his point, Sistu uses a telecommunications provider as an example of what’s possible. 

This type of business often relies on a fleet of full-time and contracted service technicians who prioritize a daily list of house calls. A pre-IoT business may provide these technicians with a description of a problem as called-in by the customer, but little else. Diagnosis doesn’t really start until the truck pulls up, and anyone who’s heard “I don’t have the right part for this” knows the flaws in this system.

“Their front-end employees cover multiple locations, which comes with a cost,” Sistu says. 

“Somebody goes in to fix a problem or install something, then doesn’t learn until they arrive that they don’t have the right equipment or that a problem was misdiagnosed.”  

[Download]: Real Estate Manager Goes Digital

A modern telco with properly managed data can track how customers are using their hardware, index common complaints and analyze how its different hardware products perform. Put into the hands of front-line staff, this becomes a competitive advantage.

A connected employee can “dynamically manage situations as they change,” Sistu says. Smart data can tell service techs whether other customers in an area have had similar complaints or how a customer’s usage might have affected the product. Even seeing other technicians nearby through real-time tracking can make getting parts easier. By bringing the right diagnostic tools and replacement components, service calls can be resolved faster and more effectively.

[Download]: A New Approach to PLM

And accessible data infrastructure can do more than save costs, Susti says. It can also be a revenue generator. 

“Maybe as an enterprise, I have different levels of services I provide — diamond, gold, platinum or whatever. On the fly, I may decide to redirect my technician to attend to a diamond customer because my [service-level agreement] for them is more rigorous. It’s about dynamic planning, dynamic optimization.”

Of course, Sistu says these principles extend to a wide range of business sectors that have front-line staff dealing with customers post-purchase — from manufacturing to medicine. 

Now that IoT has extended customer success management further beyond the date of purchase, companies must ask how customers are experiencing a product’s “life service.” With proper data infrastructure, long-term service agreements can shift from cost centres to selling points.

“I believe this kind of experience always commands some premium,” Sistu says. “People probably don’t mind paying a few extra pennies or dollars for a better experience.”

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1 download. 14 Case Studies.

Download this report to learn how 14 companies across industries are demonstrating the reality of IoT-at-scale and generating actionable intelligence.

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