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Digital transformation is vital for COVID crisis recovery in Latin America and Caribbean

“The crisis has created the momentum for long-overdue reforms that can help spread the benefits of digital transformation to achieve inclusive and resilient growth,” says OECD Secretary General.

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A new report from the Organisation for Economic Co-operation and Development (OECD) shows digital transformation is the key to quicker recovery from the COVID-19 crisis for Latin America and the Caribbean.

Produced jointly with the United Nations Economic Commission for Latin America and the Caribbean (UN ECLAC), the Development Bank of Latin America (CAF), and the European Union (EU), the report details the harsh impact of the pandemic on marginalized populations. 

Titled Latin American Economic Outlook (LEO) 2020: Digital Transformation for Building Back Better, the report found that microenterprises were hit especially hard — 2.7 million are likely to close, at a loss of 8.5 million jobs.

“The socioeconomic crisis makes a new development model more urgent than ever,” said Alicia Bárcena, Executive Secretary of ECLAC. “Digitalisation could be a powerful tool to overcome the structural challenges of the region, only if it is considered as a comprehensive way to foster progressive structural change, through policies for the generation of new sectors, quality jobs, the development of capacities and innovation.”

According to Ángel Gurría, Secretary General of the OECD, “the crisis has created the momentum for long-overdue reforms that can help spread the benefits of digital transformation to achieve inclusive and resilient growth.”

“It also highlights the urgent need to bridge the digital divides between territories, families, students, workers, and firms.”

The role of DX

How can digital transformation help Latin American and Caribbean communities? 

“By stimulating business innovation and new consumption models, transforming production systems and value chains, re-organising economic sectors, and introducing new conditions of competitiveness,” the report found.

One way digital tools can help is providing support for better access to services, such as healthcare and education, in addition to putting the people at the center of policymaking.

As Luis Carranza, Executive President of CAF added, “digital transformation offers a unique opportunity to boost productivity and to provide better public services in Latin America and the Caribbean. With Covid-19, the region has accelerated its digital processes, but there is still a long way to close the gap with advanced economies.”

“A rough road ahead”

There are certainly challenges in the way of advanced digital transformation acceleration. 

Take internet access. In 2018, 68% of the population in LAC used it regularly, behind the OECD average of 84%. Inequality is also evident here. 75% of the richest population in Latin America use the internet compared to only 37% of the poorest population.

In terms of digital transformation, over 20% of jobs in some countries are likely to be automated in some fashion. As a result, investment in education and training in digital skills is crucial.  

In order for the digital transformation agenda of the region to be successful, the report details recommendations for better coordination of efforts, and how these need to align with National Development Plans. There’s also an emphasis on the importance of international partnerships to the success of DX efforts. 

DX Journal Staff
Author: DX Journal Staff

DX Journal covers the impact of digital transformation (DX) initiatives worldwide across multiple industries.

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Acceleration and AI: The digital transformation of sales in 2020

77% of sales leaders say their digital transformation has accelerated since last year.

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When the pandemic started, most industries had to work quickly to adapt to the now-ubiquitous ‘new normal.’ Whether that meant adjusting to work-from-home or using new tools to better reach and respond to customers, agility — and digital transformation — was at the forefront.

And sales departments, no doubt, had a significant shakeup.

According to Salesforce’s recently-released, data-driven Fourth Edition State of Sales report, 72% of sales reps say success metrics have changed in light of economic trends. The report — generated from a survey of almost 6,000 B2B and B2B2C sales professionals from around the world — also found that 58% of sales reps expect their roles to change permanently. 

When results are narrowed to sales professionals within the technology sector, 55% of respondents say their customer relationships are stronger than in 2019, and 60% say they expect their role to permanently change.

Digital transformation 

Looking specifically at the state of DX in sales, 77% of sales leaders say their digital transformation has accelerated since 2019. This aligns with the overall trend of DX adoption being expedited as a result of the pandemic — a topic we’ve covered. (See here, here, here, here, and here.)

(Image via Salesforce)

In addition, “81% of respondents say sales technology needs have changed significantly since last year, and that they’re implementing changes faster than in 2019.” Among sales operations, 84% say DX has accelerated since 2019. 

One technology that’s seeing increased adoption in sales is AI. Its use has grown by 76% since 2018, the report found. According to Salesforce’s summary, “salespeople consider AI’s most significant impact to be improved understanding of customer needs — which speaks to the speed of change and importance of insight into customers’ evolving situations.” Among high-performing sales organizations, 57% report using AI to “improve internal processes and customer experience.”

DX Journal Staff
Author: DX Journal Staff

DX Journal covers the impact of digital transformation (DX) initiatives worldwide across multiple industries.

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Accenture Cloud First launches with $3B investment

New business unit is designed to help clients rapidly become ‘cloud-first.’

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Accenture will be able to help clients more rapidly move toward being ‘cloud-first’ — thanks to a $3 billion investment.

While not a cloud technology company, Accenture is known as a leading partner of most major cloud providers around the world. This investment will form Accenture Cloud First, described in the company’s press release as:

“a new multi-service group of 70,000 cloud professionals that brings together the full power and breadth of Accenture’s industry and technology capabilities, ecosystem partnerships, and deep commitment to learning and upskilling clients’ employees and to responsible business, with the singular focus of enabling organizations to move to the cloud with greater speed and achieve greater value for all their stakeholders at this critical time.”

Cloud First will be led by Karthik Narain, a tech industry veteran who most recently headed up Accenture Technology in North America. 

(Paul Daugh is Group Chief Executive – Technology & CTO at Accenture)

Cloud computing has seen a massive increase in demand — especially with the surge in remote working and need to cut costs, both as a result of COVID-19. Numbers from Gartner show that the worldwide public cloud services market is forecast to grow by 6.3% in 2020. The total in dollars? $257.9 billion, up from $242.7 billion in 2019.

As Accenture CEO Julie Sweet is quoted in Fortune’s CEO Daily newsletter, “today we are 20% in the cloud. We are moving to 80%…instead of happening in a decade, it is going to happen in five years.” 

“This is the Henry Ford moment of the digital era,” she added.

In Accenture’s press release, Sweet emphasized how the pandemic has brought to light the importance of accelerating digital transformation across all organizations and industries.

“COVID-19 has created a new inflection point that requires every company to dramatically accelerate the move to the cloud as a foundation for digital transformation,” she says, “to build the resilience, new experiences and products, trust, speed, and structural cost reduction that the ongoing health, economic and societal crisis demands — and that a better future for all requires.”

DX Journal Staff
Author: DX Journal Staff

DX Journal covers the impact of digital transformation (DX) initiatives worldwide across multiple industries.

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BC First Nation becomes first to use digital twin for land management and stewardship

LlamaZOO’s TimberOps software will support Mowachaht-Muchalaht First Nation.

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In signing an agreement with Spatial Business Intelligence provider LlamaZOO, Mowachaht-Muchalaht First Nation is the first-ever First Nation to use digital twin technology. The First Nation will implement the software to improve management and stewardship of their over 350,000 hectares of unceded territory near the western coast of Vancouver Island.

According to a press release, leveraging LlamaZOO’s TimberOps software will help the First Nation to “facilitate meaningful reconciliation through shared decision-making, as well as provide greater certainty for responsible development proposals of the land with industry (forestry and mining), and government.”

“This technology will assist our people in showing the world what is within our Traditional Territory,” elaborated Chief Maquinna of Mowachaht-Muchalaht First Nation in LlamaZOO’s release. “It will provide prospective business partners and forestry companies with a real-time view of the results of logging, mining and other resource extraction. TimberOps is going to play a critical role in how we manage our lands and resources.”

The technology will “help the nation identify ‘absolute no-go zones’ where industrial activity is not welcome,” Dorothy Hunt, lands manager for the Mowachaht-Muchalaht First Nation, told the Globe & Mail. Examples include archeological sites, recorded Culturally Modified Trees, and places to gather food/seafood — all recorded in the First Nation’s traditional land use assessment that was integrated into the software. 

Ultimately, both Hunt and LlamaZOO chief executive Charles Lavigne agree that TimberOps has the potential for application across First Nations and communities. 

3D topography 

As Lavigne explained to the Globe & Mail, “with this digital twin, you can effectively fly down to the ground floor and see the individual trees and fly up into the sky and see the rivers and the roads and the communities.”

Within the 3D digital twin, there are currently 76,000 timber cut blocks and nearly 87 million trees. Additional data such as fish stocks and water flow could also be added in the future. As it stands, according to the press release, this digital twin has “the most data layers ever seen in a digital twin at LlamaZOO and over 100 years of historical BC logging data.”

(Featured image by David Stanley via WikiCommons)

DX Journal Staff
Author: DX Journal Staff

DX Journal covers the impact of digital transformation (DX) initiatives worldwide across multiple industries.

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