It’s flat-out impossible to discuss healthcare right now without addressing its digitization, telehealth, and the many ways the sector has leveraged technology to improve everything from systems and workflow to patient outcomes — all in the face of COVID-19.
“There’s no going back on telehealth,” writes Ashwini M. Zenooz, MD — Chief Medical Officer and General Manager for Healthcare and Life Sciences at Salesforce — in Harvard Business Review.
Dr. Zenooz does provide a warning, however. She explains that we have to make sure “providers are not only on-board with digital transformation but also see their experience of care enhanced in the process.” She outlines three considerations and requirements:
- Telehealth adoption “will be more likely to succeed if it is “pulled” into organizations and workflows by providers rather than “pushed” on them by leadership.”
- Human-centered design is key. Tools like AI, machine learning, and voice technologies will be doing the heavy lifting with respect to the “documentation burden.”
- “Care coordination, enabled by seamless data sharing, is therefore as important to the provider experience as it is to care quality and outcomes.”
What innovators are saying
And the momentum is there for continued transformation into next year, according to Becker’s Hospital Review. The publication interviewed nine healthcare innovation leaders to get their 2021 predictions.
What are they saying?
Both Jeff Semenchuk (chief innovation officer for Blue Shield of California) and Muthu Krishnan, PhD (chief digital transformation officer of IKS Health) said that digital health solutions will help doctors and patients manage disease-specific care for things like chronic conditions or pregnancy.
Mohan Nair (senior VP and chief innovation officer of Cambia Health Solutions) raises one critical area of care that we’ve mentioned before: mental health.
“The COVID-19 pandemic and mental health crisis will collide and demand attention. This will enable and force us to face our isolation but recognize our interconnected humanity, our compassion, and our empathy for others. Digital technologies, like telehealth, digital therapeutics and artificial intelligence/machine learning, are all candidates to catalyze a new world with a common cause.”
Nicole Cable, chief experience officer of InnovaCare Health predicts that both millennials and seniors will keep embracing telehealth. Cable emphasizes, however, that tech companies will need to create tools that can help address the care of chronic and complex conditions of aging populations.
To read more expert predictions, visit Becker’s Hospital Review.
How will decisions made by healthcare organizations now impact the future?
Digital healthcare care is a “new normal.” What’s needed to keep it going? According to an HBR roundtable, stronger support infrastructure and increased investment in digital health.
With the world in the early stages of COVID-19 vaccine deployment, it’s important to look even further ahead — specifically, how we can keep the momentum going on the digital transformation of healthcare.
A recent roundtable discussion of CIOs from leading health systems, hosted by Harvard Business Review, concluded there are three main areas of focus for this new digital health frontier: Virtual care, setting, and the patient experience.
“Care providers must understand the ramifications for their digital health function and agenda — and how information technology can address the challenges and opportunities of their ‘new normal,’” wrote a team of experts for HBR, including: John Glaser (executive in residence, Harvard Medical School), J. Marc Overhage, MD (Chief Medical Information Officer, Anthem, Inc.), Janet Guptill (CEO, Scottsdale Institute), Chuck Appleby (Director of Publications & Communications, Scottsdale Institute), and Donald Trigg (President, Cerner).
The first focus — virtual care — comes into play simply because of the numbers, and how quickly solutions had to be implemented. The panel of experts cites one McKinsey study that shows physicians and healthcare professionals are seeing 50 to 175 times more patients by telehealth. As a result, they explain, “health systems must construct a sturdy, permanent bridge that includes organizational, financial, and clinical structures and processes.”
The second focus is on setting, more specifically on patient care being delivered in the most appropriate setting. One example they give is the increasing discussion around chronic care management from the patient’s home, via telehealth or virtual doctor visits.
The final focus relates to patient experience, and how to make digital health align with the quality and efficiency they’ve come to know from other services like Amazon or Uber. According to the roundtable, it comes down to ease-of-use.
“To meet these expectations, health systems will need to double down on their ‘digital front door’ efforts,” they explain, “enabling patients to handle routine interactions such as scheduling an appointment, paying a bill, finding a doctor, renewing a medication, finding answers to health questions, and navigating the health system itself.”
The opportunity is there to create an even better ‘new normal’ than previous healthcare systems, the roundtable concluded.
“Covid-19 has forced health care leaders and clinicians to move faster, work smarter, and take a more focused approach to decision-making than ever before.”
Want to read the whole analysis? Head to HBR.
“Digitization is not a panacea for everything”
Biocon founder Kiran Mazumdar-Shaw on the COVID-19 response, and why Asian companies need to understand, not just embrace digital innovation.
As founder and chair of global biopharmaceuticals company Biocon, Kiran Mazumdar-Shaw is on a mission to make healthcare affordable to all.
Under her leadership, Biocon’s mission is to “reduce disparities in access to safe, high-quality medicines, as well as address the gaps in scientific research to find solutions to impact a billion lives.”
— Kiran Mazumdar-Shaw (@kiranshaw) December 9, 2020
Recently, Mazumdar-Shaw sat down for a video conference interview with McKinsey’s Sathya Prathipati and Joydeep Sengupta, senior partners out of the company’s Mumbai and Singapore offices (respectively).
Here are some key quotes from their interview, where they discussed digital transformation in the COVID-19 response, and digitization:
The difference between Western and Asian organizations:
“While Western companies focus on value capture, Asian companies have tended to be really focused on scale, size, and market share… We have not really focused on innovation to capture value, whereas the Western model is to capture a big piece of the value share with innovation and IP [intellectual property] and to outsource whatever you need in terms of vertical integration.”
How digital transformation accelerated because of COVID-19:
“COVID-19 is a true inflection point. In India, e-pharmacies are becoming a reality, and we see a lot of opportunities to use technology in daily life. We need to leverage and build on that. There was so much resistance to e-pharmacies, but this is a new opportunity. Biocon… started digitizing everything six or seven months before COVID and were able to finish before the pandemic. It’s given us a lot of benefits and showed the huge transformative potential of digital technologies.”
Approaches to digitization:
“Digitization is not a panacea for everything… Yes, the digital world has the potential to accelerate transformation, but you need to understand exactly what digital can do to get the benefits. In our business, data analytics can help us make decisions with lower risks. We just hired a CIO whose whole mandate is to look at our digital infrastructure and see how we can future-proof ourselves. We are thinking about this very carefully, not just a cut-and-paste. That’s why I would rather bring in people from the digital world—from the tech industry—instead of the pharmaceutical industry. We want them to transform old mindsets.”
Read the full interview transcript here.
How VR, wearables, and AI are increasingly part of mental health management
More than ever, “the illusion that all therapy must be delivered in person is now fading,” says one expert.
One particularly brutal side effect of the global pandemic is the staggering number of people currently working through mental health difficulties.
Feelings of loneliness and isolation are particularly pervasive and widespread, in turn leading to stress, anxiety, and depression. Even now, months in, mental health numbers aren’t exactly improving.
October 10 was World Mental Health Day and MobiHealthNews marked the day by taking a look at how technologies like VR, wearables, and AI have changed our approach to mental health management — especially now. Adding their own research to the discussion, Frost & Sullivan also shared five key technologies that are currently supporting mental health management.
From their own research, Frost & Sullivan estimates that there have been “global investments of nearly $1.4 billion in 2020 for health-tech companies in the mental health management sector, with about 75% of it directed to the U.S. market.”
As Chandni Mathur, Digital Health Senior Industry Analyst at Frost & Sullivan explains that while we’ve seen increased instances of mental health struggles during the pandemic, we’re seeing better access to treatment through technology.
“The silver lining from the pandemic has been the realization of the benefits and the deployment of various digital health solutions to manage the burden of chronic conditions. Consequently, investors have been extremely bullish on digital health, and this area has seen record investments in the first half of 2020 alone.”
The five key technologies Frost and Sullivan identified that are currently supporting mental health management are:
- The widespread adoption of telehealth and video consultations for therapy sessions. F&S reports that in 2020, “the telehealth market is likely to experience a tsunami of growth, resulting in a year-over-year increase of 64.3% in the United States.”
- The use of mobile apps and portals for patient engagement.
- Data analytics, resulting from the use of the aforementioned digital solutions, that are then deployed into actionable insights for better, more personalized patient care.
- The use of Artificial Intelligence — in the form of chatbots — for screening and to connect patients with the appropriate psychiatrist or therapist.
- Virtual Reality, in conjunction with traditional face-to-face therapy as part of a gamification approach to treatment, where patients virtually confront situations they struggle with.
“The illusion that all therapy must be delivered in person is now fading – and although there are benefits to meeting a therapist in person, a more hybrid model is starting to be seen as the norm now,” explains Polly Haselton, clinical partnerships manager, and cognitive behavioral therapist at Oxford VR.
“We will continue to see investments in telepsychiatry and healthcare applications that can collect patient data on their condition and outcomes,” elaborates Mathur.
“There is high demand for more holistic and scalable platform-based solutions. The ability for vendors to demonstrate clinical evidence and address the full spectrum, including most complex mental health conditions, will be critical for success.”
Of course, it’s important to remember that there are no one-size-fits-all approaches when it comes to using tech for mental health treatment.
“With every patient having a unique condition, social status and requirement, personalized digital treatment plans will be important.”
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