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Starling bank’s Anne Boden takes fintech out of London

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Anne Boden, chief executive of British online bank Starling, set up outside the City of London financial district, in the Welsh capital, Cardiff
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Gazing out from the new offices of online bank Starling, Anne Boden sees the familiar, modest surroundings of the Welsh capital Cardiff rather than the skyscrapers of London’s City financial district.

“We have great universities in Cardiff, and we have great talents here, we’re using that talent to create something that’s really special for the customers,” say Boden.

Boden is the head of Starling, which has just opened the Cardiff site, where about half of its 1,800 employees will be based.

With almost three million customers and eight percent of UK business banking market share, Starling has managed to carve out a niche in the hugely competitive world of fintech, and, unlike many competitors, turn a profit.

Born into a modest family 42 miles (67 kilometres) from Cardiff in Swansea where she also studied, Boden calls the bank she started in 2014 “a force to be reckoned with”.

The same description could apply to Boden who regularly describes herself as a “five-foot (1.5-metre) Welsh woman”.

In the very masculine world of finance, she defends the position of women business leaders and has been put in charge of a government study group on the matter.

“I’m not a typical banker,” says Boden, who wants to offer her customers an experience different from that of the traditional banks she worked for until 2013.

But in the wake of the 2008 financial crisis, the former Royal Bank of Scotland (RBS) employee had to set herself apart from all the other entrepreneurs seeking to move on from the old world of finance.

Already aged over 50, Boden teamed up with Tom Blomfield, a young Oxford University graduate typical of the world of London startups. 

But in 2015, Blomfield jumped ship with much of Starling’s management team just months before its launch to start rival bank Monzo.

Boden writes in her autobiography about her struggle to keep control of Starling and of her vision: a profitable but “responsible” online bank with top-notch customer service that respects the environment.

Starling says it uses only renewable energy and recycled plastic.

The bank’s market capitalisation of £2 billion ($2.5 billion, 2.3 billion euros) is far behind Revolut ($33 billion) or Monzo ($4.5 billion), but often beats its competitors for customer satisfaction. 

– ‘No crypto gimmicks’ –

“It’s friendly rivalry, I think,” Boden says of her relationship today with the big names of British fintech, while not shy of criticising them and vaunting Starling’s more prudent approach.

In her book, “Banking On It: How I Disrupted an Industry”, she describes the tedious job of getting Starling a banking licence — the Holy Grail that permits a bank to use customers’ deposits to issue loans — to set Starling apart from some of its competitors in the UK.

Fintech giant Revolut is in fact not recognised as a bank in the UK, although it does have that status in several other European countries, and the financial press regularly reports on its efforts to obtain a licence.

Without the licence, banking startups struggle to turn a profit.

“Some of these new fintechs are trying to find ways of monetising their costumer base and are coming up with trading apps or crypto as a way of earning a revenue,” she says.

“We are not seeking gimmicks, we’re all about providing what the costumers really want.”

Although she won’t answer questions about a possible stock market flotation initially planned for the end of the year or early 2023, Boden happily discusses the bank’s future.

“If I look forward to five years’ time, people will be talking about Starling as being this global technology company that owns a very successful bank in the UK and it all started here in Cardiff,” she says.

“We go towards a future where tech is pervasive and things are happening all around you, banks have to respond,” she says. 

“Instead of paying your insurance bill by the quarter perhaps you’ll pay by the minute. Perhaps you’ll pay for your self-driving car as you self-drive down the road.”

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EU and New Zealand seal ‘state-of-the-art’ trade deal

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The EU said the deal would eliminate all tariffs on its exports to New Zealand and will open markets in key sectors
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European Commission chief Ursula von der Leyen said Thursday the EU and New Zealand had sealed a free trade deal after four years of talks, promising it would deepen ties.

“This is a historic moment in our cooperation,” von der Leyen told reporters at a joint press statement with New Zealand’s Prime Minister Jacinda Ardern, adding that the deal had come after “tough negotiations”. 

Ardern hailed a “historic further milestone in the strong partnership between two closely-connected like-minded friends.”

The pact brings economies of vastly different sizes closer together: New Zealand has a population of just five million people against the EU’s 450 million.

Once it has survived a long ratification process, the EU said the deal would eliminate all tariffs on its exports to New Zealand and will open markets in key sectors such as financial services, telecommunications, maritime transport and delivery services.

Both sides underlined environmental issues, amid concern in some corners of Europe that trade deals are a threat to climate goals and upholding rights of workers.

“This free trade agreement includes high ambition outcomes in areas related to the Paris Agreement, climate action, labour rights, gender equality, and harmful fishery subsidies,” New Zealand Trade Minister Damien O’Connor told reporters after a final round of talks in Brussels.

His EU counterpart Valdis Dombrovskis called the deal “a state of the art trade deal for the EU” that had “shared values with sustainability at its core.”

The New Zealand agreement, which will be legally finalised over the next months, will have to be agreed by the bloc’s member states as well as European Parliament.

The deal with New Zealand will lend comfort to European countries that had grown increasingly frustrated with the lack of progress on opening new trade ties with international partners.

The EU has struggled in recent years to secure the backing of all 27 member states as well as the European Parliament on trade deals, which were once a central policy for the bloc.

France has led the doubters on the wisdom of trade pacts, and French farmers have voiced concerns that the accord with New Zealand would unfairly open their market to New Zealand imports.

The EU is currently also engaged in talks with India, Indonesia, New Zealand and Australia.

Of particular concern in France is a negotiated deal with the South American trade bloc Mercosur that has yet to be signed as several countries demand concrete commitments from Brazil against the deforestation of the Amazon.

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US firefighters adapt to ‘new hazards’ in electric car blazes

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California firefighters ended up building a water-filled put to extinguish the flames in a Tesla electric car
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California firefighters ended up using a water-filled pit to douse stubborn flames in a Tesla’s battery compartment earlier this month, illustrating the distinct difficulties in battling electric vehicle blazes. 

As the number of electric cars on America’s roads has jumped, fire crews have had to learn how to attack flames in them that can require hours -– and thousands of gallons of water -– to put out.

Though they can require particular procedures to fight, early indications point to fires in battery-powered cars being no more frequent than their fossil fuel-powered cousins, yet the US government is still gathering data.

US carmaker GM announced Thursday a new training initiative for emergency responders and Tesla has put out guides on how to get a burning battery bank under control. But it’s still up to crews in the field to handle these fires.

“We’re kind of just creeping into the future of firefighting,” said Capt. Parker Wilbourn, a spokesman for the Sacramento Metropolitan Fire District, which handled the burning Tesla.

“This is a new age fire and so we’re having to adapt and find solutions,” he added.

The main difference with electric vehicles is their power source, and lithium-ion batteries burn hot, fast and require large amounts of water to fully extinguish when they catch fire.

Tesla, which dominates America’s electric vehicle market, says it can take 3,000-8,000 gallons (11,000-30,000 liters) of water to put out and cool a battery fire.

“Always establish or request additional water supply early,” Elon Musk’s car company recommends in its emergency response guide. 

Meanwhile, electric-powered vehicles are a steadily growing minority of the over the 275 million vehicles on the road in the United States.

Electrics and hybrids represented nearly 10 percent of US car purchases last year, according to Cox Automotive.

In the case of the June 9 Tesla fire in California, the car was seriously damaged in a crash about three weeks prior and was parked at a junkyard waiting to be dismantled when it started to burn. 

– Risk of ‘thermal runaway’ –

Investigators were working to figure out what caused the fire that took some 4,500 gallons of water to douse, but said there was no indication humans had sparked the blaze.

The batteries can reignite hours or even days after an initial incident, with Tesla recommending the monitoring of battery temperatures for at least 24 hours after a fire.

“It’s not necessarily that they’re more dangerous,” said Michael Gorin, a program manager at nonprofit National Fire Protection Association (NFPA), referring to electric cars. 

“It’s just that it’s a new technology, a new set of hazards,” he added.

He noted electric car blazes don’t appear to be more frequent or dangerous than in fossil fuel-powered vehicles, but America’s road safety agency NHTSA says it does not have enough data to reach conclusions about the rate at which they catch fire.

Lithium-ion batteries can however undergo so-called “thermal runaway” –- an ominous sounding term that refers to an uncontrolled increase in temperature and pressure -– in one cell that can spread to another in a bank of batteries.

The US accident investigation agency NTSB warned in late 2020 of that and other risks linked to the batteries, and recommended car makers follow a common template for their fire response guides in order to help emergency crews.

Fire crews around the world have had to learn the particularities of dealing with the tenacious fires in electric car batteries, and over 250,000 emergency responders in the United States have done training with NFPA, the fire prevention non-profit.

“But I believe it’s 1.1 million firefighters in the United States today,” said Gorin, an NFPA program manager.

GM, in announcing its new training initiative, noted that a key part of encouraging “mass adoption” of electric vehicles is to “support those who play a vital role in the responsible deployment” of the cars: firefighters.

The perception of the vehicles’ safety is key, especially after GM advised owners of some electric Chevrolet Bolt cars last year not to park them indoors or charge them unattended overnight, before initiating a massive recall of all model years. 

Wilbourn, the California fire captain, said one way to ensure safety in the booming electric car market could be some kind of internal fire firefighting capacity built into electric cars.

“Maybe one of those solutions is putting that back on the manufacturer,” he said, noting fire suppression is already a requirement in homes and businesses.

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US prices high but stable in May, spending slows

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US inflation remains high but the price wave may have crested, as consumers pull back on spending
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A key US inflation measure showed price increases held steady in the 12 months ended in May, while consumer spending growth slowed sharply, a good sign in the battle against soaring prices.

The trend could offer comfort to consumers and central bankers alike, as a sign the Fed’s aggressive interest rate strategy is starting to have an impact to quell the fastest surge in inflation in more than 40 years.

The personal consumption expenditures (PCE) price index rose 6.3 percent compared to May 2021, still high but the same pace as in the prior month, even as it jumped 0.6 percent compared to April, the Commerce Department reported Thursday.

The index jumped 0.6 percent compared to April, much faster than in the prior month, but slightly below what economists had projected.

But spending edged up just 0.2 percent, less than half the increase in April and part of a steady downward drift as consumers pull back amid surging prices.

Buoyed by a stockpile of savings, helped by massive government aid, consumers have been the lynchpin in the rapid US recovery from the pandemic downturn.

But strong demand clashed with global supply chain snarls and the world’s largest economy has been battered for months by a cresting inflation wave, made more painful by the surge in energy prices sparked by the Russian invasion of Ukraine in late February.

Excluding volatile food and energy prices, PCE rose 0.3 percent in the month, the same as in April, and slowed slightly to 4.7 percent over the past year, the report said.

– Fed inflation battle –

The PCE price index is the Federal Reserve’s preferred inflation gauge, as it reflects consumers’ actual spending, including shifts to lower cost items, unlike the more well-known consumer price index, which jumped 8.6 percent in May.

PCE also gives less weight to things like rent, vehicles and airline fares, which have contributed to the blistering pace of the CPI rise.

The Fed early this month announced the biggest hike in the benchmark lending rate in nearly 30 years, a three-quarter point increase that was the third step in its counteroffensive against rising inflation, which aims to cool demand.

Policymakers are watching the spending and inflation data closely and have signaled there is a good chance of another similar increase in late July, followed by more big steps in coming months.

Ian Shepherdson, chief economist of Pantheon Macroeconomics, noted that the three-month average annual increase fell to the slowest pace since November, and “a sharp easing from the 5.7 percent peak in February.”

“A combination of slower wage gains, lower margin inflation, and the stronger dollar is beginning to drive a clear slowdown in core inflation,” he said. But “It has much further to go.

– Slower spending –

The signs of consumers pulling back will weigh on second quarter GDP growth, after the Commerce Department revised first-quarter consumer spending sharply lower, cutting it to 1.8 percent from 3.1 percent, as the economy contracted 1.6 percent.

The key driver of the slower consumption growth in May was the sharp drop in spending on big-ticket manufactured items, known as durable goods, which fell 3.2 percent in the month, the report said.

Economists note that reflects a pull back on vehicle sales.

Spending on services rose 0.7 percent in the month, the same as in April.

Rubeela Farooqi of High Frequency Economics said the Fed will stick to its efforts to tame prices.

“With the threat from durable inflation in focus, these data are not likely to change the rate trajectory, which remains firmly upward,” she said in an analysis.

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