Business
Sun Life’s Chief Architect on culture and upskilling, and their role in DX
Sun Life’s Alice Thomas on how the company’s 50,000-strong team supports a global network of clients. with nimble, tech-forward solutions.

Published
8 months agoon

Pushing a digital transformation (DX) journey forward is a lot of work in any business. For Sun Life, it’s quite literally a massive undertaking.
Think: 50,000-employees-navigating-change-and-upskilling-level big.
Managing change in the insurance industry is a complicated affair, as many organizations have to split their technology budgets between maintaining existing business, while also innovating. In addition, tech talent is hard to recruit in a competitive market, and agile workplaces make career progression less obvious for those who want to see a path forward.
For Alice Thomas, the key to success in a sea of challenges is culture.
As Chief Architect and Digital Technology Officer at Sun Life, Thomas is at the helm of the key teams responsible for delivering digital experiences for the business. A major component of the job is pinpointing areas to be improved, and implementing new and innovative solutions. And she has to do it for a multi-sided business made up of different stakeholders — advisors, clients, and employees.
“In order for us to really be a digital company, we had to change our culture,” says Thomas. Five years ago the business adopted an agile approach to transformation that empowered teams to experiment, fail fast to succeed sooner, and learn.
“I think that’s a big change in how we look at digital leadership and giving people that opportunity to try new, innovative approaches and telling them it’s okay to do something different that you haven’t done before,” she says. “That’s a big change in our culture.”
Previously, teams at Sun Life would operate in a hierarchical manner where employees would
“send everything upstairs for decision-making,” Thomas says. Big, monolithic projects would require endless back and forth.
When Sun Life switched to an agile approach, it drove more efficiency, and in turn, more innovation.

“Our journey is called the digital enterprise. It’s not just digital for Canada, or digital for Asia. It’s the digital enterprise and everybody in the company is on the same journey.”
Thomas says about 70% of digital projects are completed this way, and the result is everyone talks with the same nomenclature and language, and everyone has input or is aware of what’s going on.
“We talk about career growth for people in these journeys, because roles have changed. Remember, the manager doesn’t exist in agile. They may be a scrum master, they may be a product leader. We’ve had to train everyone.”
Thomas says another important factor in building best-in-class teams is training and upskilling existing people. Rather than making individuals apply for their job all over again when teams move to an agile approach, Sun Life trains its people to shift to new ways of working so everyone is on the same journey. When new people are hired, Thomas says everyone plays a role in training, creating new learning, and growth opportunities.
“Whether you are a technologist or someone in the business, now you’ve got a new role — a kind of product owner — which was not something we had before. We’re shifting to new ways of working and giving everybody an opportunity to learn and be part of it.”
When agile leaders focus on building culture, innovation wins
The biggest benefit of the approach Sun Life has taken, Thomas says, is the old days of “those guys in digital” being the only ones who know what’s changing are long gone.
Adaptability is also baked into Sun Life’s approach.
For example, during the pandemic, Thomas and her team experimented with ways of making it easier for clients to book virtual appointments with healthcare providers.
The result: Ella, a digital coach.
Ella is a voice interface that provides product recommendations and actionable, data-driven insights through personalized and intelligent nudges. Ultimately, it makes the process of booking virtual healthcare provider appointments easier via web, mobile devices, and using voice requests. Ella even enables clients to access their health and benefits information using Amazon Alexa.
Sun Life says it is one of the first companies in the insurance and finance industries to implement a voice interface. Today, Ella has connected with clients more than 40 million times between January and March 2022.
And while it’s early days, Thomas notes that prototyping VR experiences and even virtual recruiting could be next on the docket. This could be especially promising, since much of Sun Life’s new talent consists of recent grads hoping to obtain a fresh perspective on emerging technologies.
“We are looking at the Metaverse now,” she explains. “Giving students a VR experience on what it’s like to work here and be in our building. We are trying to figure out what makes sense and the things that will make it easy for a client or employee to play with it and be interested.”
Innovation leaders pick their battles
While experiments are important for innovation, Thomas also advocates for prioritization, saying that it doesn’t make sense to try innovating everything.
“I was looking at quantum computing during the pandemic. We sent a couple of our developers on some quantum computing courses,” she explains. “When they came back, we learned that it’s still early days. We started looking at cases where quantum could help us, but nothing was really viable, because the technology is still early.”
Of course, timing and cost benefit analysis is also important, and technologies could be revisited down the road, but as Thomas says, “you have to be smart about what you pick.”
Another thing that innovators need to get used to is they sometimes need to pivot away from projects after they’ve started.
“This is a culture of innovation that allows people to take some calculated risks, dabble in some new stuff, and walk away when it doesn’t work. You have to know when to take your learnings and get out. That’s key.”
Thomas recalls a project years ago that took a lot of time, and in the end the leadership team decided the solution wouldn’t work so the project had to be rethought entirely.
“It kind of created some new DNA [at Sun Life],” she says. “It really changed the conversation around experimentation, how long you experiment for, and also being smart enough to get out quickly.”
Today, Thomas says about 10% of what comes through her innovation lab has gone into production, with the other 90% driving ongoing learning.

Moving toward a more diverse and inclusive business
Culture is a key ingredient in Sun Life’s digital transformation success, but so is its focus on diversity and inclusion, says Thomas.
“You can’t get these types of client-facing capabilities built unless you have a diverse team,” she says. “Your team has to mirror your client groups.”
Attracting women to the company has been a big focus, and today, Thomas says 40% of Sun Life’s IT workforce is now made up of women.
“We’ve been successful because we’ve been able to hire and retain a lot of great talent in our company,” she says, crediting events and industry collaboration as some of the biggest contributors to the company’s talent pipeline.
Case in point: the WeaveSphere innovation conference.
Sun Life is a sponsor and long-time supporter of the event as part of its efforts to engage with young innovators researching career paths.
“We do a lot to attract talent, but it’s one of the most difficult, especially now for any company,” she says.
WeaveSphere, which takes place in Toronto November 15-17, 2022, creates relationships between industry leaders, developers, and academics who collaborate to accelerate innovation.
Want to learn more about Sun Life and its approach to innovation? Meet Thomas and the Sun Life team at #WeaveSphere. Get your tickets today.
DX Journal is an official media partner for WeaveSphere. We will share updates leading up to the event, and we’ll be live on location from November 15-17,2022. Join us and get your tickets at weavesphere.co.

DX Journal covers the impact of digital transformation (DX) initiatives worldwide across multiple industries.
You may like
-
How to build company culture in a scale-up
-
‘Startup Nation’ Israel hopes to ride out storm
-
The innovator’s mindset and the battle between Batman-v-Superman: mesh conference day 2
-
3 big ideas animating day one of the mesh conference
-
mesh conference adds human and artificial intelligence presenters to speaker lineup for Calgary event
-
mesh conference launches showcase program to shine the spotlight on underrepresented innovators
Business
Fintech: a projected $1.5 trillion industry still in its “early stages,” says new report
A look at insights from BCG’s 2023 “Future of Fintech” report.

Published
3 days agoon
June 5, 2023By
Veronica Ott
Most people reading this probably have a few bank accounts and credit cards — yet over 80% of the world remains “underbanked” or “unbanked.”
Fintech continues to fill access gaps for the underbanked and convenience gaps for the average consumer. Still, the relatively new industry saw a stark valuation drop and loss of investment this past year. Experts at BDC described this as only a “necessary, short-term correction.”
Meaning?
Fintech is still on its way to becoming a $1.5 trillion industry by 2030, especially in the Asia-Pacific market, according to a new Global Fintech report from BCG.
Here are more highlights from the report.
Shift from real-time payments to B2B2X & B2B
Fintechs like Wise and Xero make it easy to pay partners, family members, and businesses overseas. Similarly, neobanks like Brazil’s Nubanks help create access to banking across underbanked populations. For the most part, fintech’s most recent emphasis has been on one-time payments and personal banking.
But BCG predicts a shift to the business and customer experience side of the equation:
- B2B: Business to business
- B2BX:
- B2B2C, helping businesses serve other customers
- B2B2B, helping businesses serve other businesses
The unique B2B2X market has a predicted 25% CAGR (C annual growth rate), fuelled by growth in financial infrastructure.
This new focus will support businesses struggling to access financing and credit.
Customer acquisition is both the top challenge and priority
Fintechs overpower traditional banking counterparts in automation, convenience, and access. That’s why banks see drastically lower customer satisfaction metrics compared to fintech.
Net promoter score is the likelihood of consumers recommending a product. For traditional financial services, NPS is a meager 23/100, while fintech NPS can reach as high as 90.
But customer acquisition still poses the biggest challenge to CEOs interviewed and biggest priority. New fintechs will have to couple customer acquisition challenges with scaling and growth to compete in the bustling market.
Banking licenses an obstacle to scaling for spread businesses (banks, neobanks, lenders)
Financing is a top concern for newer spread businesses, since it’s not as easy for them to access low-cost funds to operate.
BCG sees bank licenses as a vehicle for better funding access. This will prove vital to compete amidst traditional banks catching onto tech and open banking.
Asia-Pacific (APAC) to “outpace” US and Canada as the world’s largest fintech market
If you think young American professionals are tech-savvy, you might be forgetting about the increasing tech-focused population in the Asia-Pacific.
China, Indonesia, and India fuel the fintech market with the simultaneous largest fintechs and the largest population of underbanked people.
The result? APAC’s fintech market has a projected CAGR of 27% (compared to 17% for the US).Read BCG’s full report.

Veronica Ott is a freelance writer and digital marketer with a specialization in finance and business. As a CPA with experience in the industry, she’s able to provide unique insight into various monetary, financial and economic topics. When Veronica isn’t writing, you can find her watching the latest films!

Pinpointing which jobs are the country’s least popular can tell you something about the direction an economy is going.
That’s because industries that once thrived might have lost ground to technological or other advances and have few job openings. Others with many opportunities for employment might be growing.
Of course, jobs can be unpopular or uncommon for many reasons. On the TV show “Dirty Jobs,” host Mike Rowe is seen farming deer for urine and relocating beavers—clearly, employment that’s not for everyone.
Other jobs might require years of education or training or be limited to certain geographical areas.
Stacker ranked the 100 least popular jobs in America, based on their total employment and using May 2022 data from the Bureau of Labor Statistics, Only detailed job categories were included in the analysis. Every position’s number of total workers in the United States is listed alongside its average annual wage and average hourly wage.
Read on to see if you hold one of the least popular jobs in the country.
Stokkete // Shutterstock
#100. Archivists
– Total nationwide employment: 7,230
– Median hourly wage: $28.19
– Median annual wage: $58,640
Kzenon // Shutterstock
#99. Helpers–extraction workers
– Total nationwide employment: 6,910
– Median hourly wage: $20.73
– Median annual wage: $43,110
Glen Jones // Shutterstock
#98. Layout workers, metal and plastic
– Total nationwide employment: 6,890
– Median hourly wage: $28.01
– Median annual wage: $58,260
APChanel // Shutterstock
#97. Signal and track switch repairers
– Total nationwide employment: 6,880
– Median hourly wage: $39.09
– Median annual wage: $81,300
Golubovy // Shutterstock
#96. Statistical assistants
– Total nationwide employment: 6,710
– Median hourly wage: $23.50
– Median annual wage: $48,880
Brian Goodman // Shutterstock
#95. Textile bleaching and dyeing machine operators and tenders
– Total nationwide employment: 6,640
– Median hourly wage: $15.71
– Median annual wage: $32,680
Monkey Business Images // Shutterstock
#94. Exercise physiologists
– Total nationwide employment: 6,580
– Median hourly wage: $24.69
– Median annual wage: $51,350
GOLFX // Shutterstock
#93. Desktop publishers
– Total nationwide employment: 6,560
– Median hourly wage: $23.04
– Median annual wage: $47,910
ZikG // Shutterstock
#92. Fish and game wardens
– Total nationwide employment: 6,530
– Median hourly wage: $28.61
– Median annual wage: $59,500
Pixel B // Shutterstock
#91. Drilling and boring machine tool setters, operators, and tenders, metal and plastic
– Total nationwide employment: 6,470
– Median hourly wage: $20.41
– Median annual wage: $42,450
Jacob Lund // Shutterstock
#89. Architecture teachers, postsecondary
– Total nationwide employment: 6,420
– Median hourly wage: Not available
– Median annual wage: $93,220
Canva
#89. Cooling and freezing equipment operators and tenders
– Total nationwide employment: 6,420
– Median hourly wage: $20.62
– Median annual wage: $42,890
Canva
#88. Musical instrument repairers and tuners
– Total nationwide employment: 6,330
– Median hourly wage: $18.34
– Median annual wage: $38,150
Canva
#87. Orthodontists
– Total nationwide employment: 6,310
– Median hourly wage: $83.83
– Median annual wage: $174,360
LaKirr // Shutterstock
#86. Extraction workers, all other
– Total nationwide employment: 6,290
– Median hourly wage: $24.81
– Median annual wage: $51,600
Patrizio Martorana // Shutterstock
#85. Hydrologists
– Total nationwide employment: 6,270
– Median hourly wage: $41.34
– Median annual wage: $85,990
Syda Productions // Shutterstock
#84. Farmers, ranchers, and other agricultural managers
– Total nationwide employment: 6,250
– Median hourly wage: $36.42
– Median annual wage: $75,760
I. Noyan Yilmaz // // Shutterstock
#83. Environmental science teachers, postsecondary
– Total nationwide employment: 6,240
– Median hourly wage: Not available
– Median annual wage: $83,040
Canva
#82. Agricultural workers, all other
– Total nationwide employment: 6,100
– Median hourly wage: $17.17
– Median annual wage: $35,720
Canva
#81. Forest and conservation workers
– Total nationwide employment: 6,080
– Median hourly wage: $15.51
– Median annual wage: $32,270
Max Mark Agnor // Shutterstock
#80. Pourers and casters, metal
– Total nationwide employment: 6,070
– Median hourly wage: $21.67
– Median annual wage: $45,070
Krysja // Shutterstock
#79. Nuclear technicians
– Total nationwide employment: 5,880
– Median hourly wage: $48.28
– Median annual wage: $100,420
Canva
#78. Helpers–roofers
– Total nationwide employment: 5,790
– Median hourly wage: $17.80
– Median annual wage: $37,020
Linda Zupanc // Shutterstock
#77. Costume attendants
– Total nationwide employment: 5,730
– Median hourly wage: $23.30
– Median annual wage: $48,470
Desizned // Shutterstock
#76. Political scientists
– Total nationwide employment: 5,660
– Median hourly wage: $61.55
– Median annual wage: $128,020
viktoriia varvashchenko // Shutterstock
#75. Disc jockeys, except radio
– Total nationwide employment: 5,640
– Median hourly wage: $21.34
– Median annual wage: Not available
Gorodenkoff // Shutterstock
#74. Nuclear power reactor operators
– Total nationwide employment: 5,450
– Median hourly wage: $55.71
– Median annual wage: $115,870
Canva
#73. Choreographers
– Total nationwide employment: 5,400
– Median hourly wage: $24.52
– Median annual wage: $50,990
Canva
#72. Photographic process workers and processing machine operators
– Total nationwide employment: 5,380
– Median hourly wage: $17.44
– Median annual wage: $36,280
Canva
#71. Tool grinders, filers, and sharpeners
– Total nationwide employment: 5,320
– Median hourly wage: $20.16
– Median annual wage: $41,940
Canva
#70. Dentists, all other specialists
– Total nationwide employment: 5,250
– Median hourly wage: $102.28
– Median annual wage: $212,740
Canva
#69. Loading and moving machine operators, underground mining
– Total nationwide employment: 5,210
– Median hourly wage: $30.73
– Median annual wage: $63,920
Canva
#68. Proofreaders and copy markers
– Total nationwide employment: 5,120
– Median hourly wage: $21.83
– Median annual wage: $45,410
Canva
#67. Correspondence clerks
– Total nationwide employment: 4,970
– Median hourly wage: $18.61
– Median annual wage: $38,700
Jacob Lund // Shutterstock
#65. Anthropology and archeology teachers, postsecondary
– Total nationwide employment: 4,930
– Median hourly wage: Not available
– Median annual wage: $85,000
ALPA PROD // Shutterstock
#65. Entertainment attendants and related workers, all other
– Total nationwide employment: 4,930
– Median hourly wage: $13.11
– Median annual wage: $27,260
HannaTor // Shutterstock
#64. Gambling managers
– Total nationwide employment: 4,800
– Median hourly wage: $38.80
– Median annual wage: $80,710
Robilad Co // Shutterstock
#63. Craft artists
– Total nationwide employment: 4,760
– Median hourly wage: $18.34
– Median annual wage: $38,150
Fortish // Shutterstock
#62. Explosives workers, ordnance handling experts, and blasters
– Total nationwide employment: 4,710
– Median hourly wage: $27.24
– Median annual wage: $56,670
Yulyazolotko // Shutterstock
#61. Fallers
– Total nationwide employment: 4,530
– Median hourly wage: $23.64
– Median annual wage: $49,160
Canva
#60. Library science teachers, postsecondary
– Total nationwide employment: 4,330
– Median hourly wage: Not available
– Median annual wage: $76,370
Canva
#59. Oral and maxillofacial surgeons
– Total nationwide employment: 4,290
– Median hourly wage: #
– Median annual wage: #
Canva
#58. Floor sanders and finishers
– Total nationwide employment: 4,270
– Median hourly wage: $22.14
– Median annual wage: $46,060
Canva
#57. Telephone operators
– Total nationwide employment: 4,030
– Median hourly wage: $18.43
– Median annual wage: $38,330
NKM999 // Shutterstock
#55. Embalmers
– Total nationwide employment: 3,950
– Median hourly wage: $23.99
– Median annual wage: $49,910
TFoxFoto // Shutterstock
#55. Log graders and scalers
– Total nationwide employment: 3,950
– Median hourly wage: $20.37
– Median annual wage: $42,370
Canva
#54. Rock splitters, quarry
– Total nationwide employment: 3,910
– Median hourly wage: $22.12
– Median annual wage: $46,010
Aniwat phromrungsee // Shutterstock
#53. Commercial divers
– Total nationwide employment: 3,860
– Median hourly wage: $32.84
– Median annual wage: $68,300
Erickson Stock // Shutterstock
#52. Mathematical science occupations, all other
– Total nationwide employment: 3,840
– Median hourly wage: $34.47
– Median annual wage: $71,700
Canva
#51. Gas compressor and gas pumping station operators
– Total nationwide employment: 3,740
– Median hourly wage: $28.84
– Median annual wage: $59,990
Canva
#50. Occupational therapy aides
– Total nationwide employment: 3,710
– Median hourly wage: $17.82
– Median annual wage: $37,060
Denys Yelmanov // Shutterstock
#49. Bridge and lock tenders
– Total nationwide employment: 3,690
– Median hourly wage: $22.73
– Median annual wage: $47,280
indykb // Shutterstock
#48. Manufactured building and mobile home installers
– Total nationwide employment: 3,630
– Median hourly wage: $17.70
– Median annual wage: $36,820
Canva
#47. Logging workers, all other
– Total nationwide employment: 3,490
– Median hourly wage: $22.65
– Median annual wage: $47,110
Canva
#46. Sewers, hand
– Total nationwide employment: 3,440
– Median hourly wage: $15.16
– Median annual wage: $31,530
JL IMAGES // Shutterstock
#45. Transit and railroad police
– Total nationwide employment: 3,370
– Median hourly wage: $33.25
– Median annual wage: $69,150
Gorodenkoff // Shutterstock
#44. Model makers, metal and plastic
– Total nationwide employment: 3,350
– Median hourly wage: $27.70
– Median annual wage: $57,620
GagliardiPhotography // Shutterstock
#43. Geography teachers, postsecondary
– Total nationwide employment: 3,340
– Median hourly wage: Not available
– Median annual wage: $81,920
Canva
#42. Pile driver operators
– Total nationwide employment: 3,290
– Median hourly wage: $30.92
– Median annual wage: $64,310
Canva
#41. Genetic counselors
– Total nationwide employment: 3,220
– Median hourly wage: $43.26
– Median annual wage: $89,990
Mark_Kostich // Shutterstock
#40. Medical dosimetrists
– Total nationwide employment: 3,190
– Median hourly wage: $62.01
– Median annual wage: $128,970
Agenturfotografin // Shutterstock
#39. Historians
– Total nationwide employment: 3,120
– Median hourly wage: $31.03
– Median annual wage: $64,540
Dmitry Dven // Shutterstock
#38. Motorboat operators
– Total nationwide employment: 3,110
– Median hourly wage: $19.92
– Median annual wage: $41,430
Sergii Kovalov // Shutterstock
#37. Fabric and apparel patternmakers
– Total nationwide employment: 3,070
– Median hourly wage: $29.00
– Median annual wage: $60,320
Canva
#36. Sociologists
– Total nationwide employment: 2,980
– Median hourly wage: $47.40
– Median annual wage: $98,590
Kokulina // Shutterstock
#35. Makeup artists, theatrical and performance
– Total nationwide employment: 2,970
– Median hourly wage: $46.33
– Median annual wage: $96,370
Olaf Speier // Shutterstock
#34. Shoe machine operators and tenders
– Total nationwide employment: 2,960
– Median hourly wage: $15.89
– Median annual wage: $33,060
SimonTheSorcerer // Shutterstock
#33. Crematory operators
– Total nationwide employment: 2,930
– Median hourly wage: $19.40
– Median annual wage: $40,360
Photodiem // Shutterstock
#32. Hydrologic technicians
– Total nationwide employment: 2,920
– Median hourly wage: $28.06
– Median annual wage: $58,360
APChanel // Shutterstock
#31. Rail yard engineers, dinkey operators, and hostlers
– Total nationwide employment: 2,680
– Median hourly wage: $27.09
– Median annual wage: $56,340
Pressmaster // Shutterstock
#30. Animal scientists
– Total nationwide employment: 2,520
– Median hourly wage: $33.36
– Median annual wage: $69,390
Canva
#29. Hoist and winch operators
– Total nationwide employment: 2,440
– Median hourly wage: $28.34
– Median annual wage: $58,950
Canva
#28. Family and consumer sciences teachers, postsecondary
– Total nationwide employment: 2,420
– Median hourly wage: Not available
– Median annual wage: $76,440
NancyS // Shutterstock
#27. Forest fire inspectors and prevention specialists
– Total nationwide employment: 2,290
– Median hourly wage: $23.13
– Median annual wage: $48,110
Peruphotart // Shutterstock
#26. Underground mining machine operators, all other
– Total nationwide employment: 2,270
– Median hourly wage: $30.86
– Median annual wage: $64,180
Canva
#25. Rail transportation workers, all other
– Total nationwide employment: 2,240
– Median hourly wage: $20.33
– Median annual wage: $42,280
Funtay // Shutterstock
#24. Patternmakers, metal and plastic
– Total nationwide employment: 2,230
– Median hourly wage: $26.43
– Median annual wage: $54,970
Canva
#23. Paperhangers
– Total nationwide employment: 2,220
– Median hourly wage: $21.60
– Median annual wage: $44,930
abriendomundo // Shutterstock
#22. Astronomers
– Total nationwide employment: 2,160
– Median hourly wage: $61.70
– Median annual wage: $128,330
Sergey Ryzhov // Shutterstock
#21. Camera and photographic equipment repairers
– Total nationwide employment: 2,120
– Median hourly wage: $21.18
– Median annual wage: $44,060
Kenishirotie //Shutterstock
#19. Mathematicians
– Total nationwide employment: 2,070
– Median hourly wage: $53.90
– Median annual wage: $112,110
Canva
#19. Models
– Total nationwide employment: 2,070
– Median hourly wage: $20.73
– Median annual wage: $43,130
Canva
#18. Motion picture projectionists
– Total nationwide employment: 1,900
– Median hourly wage: $16.04
– Median annual wage: $33,360
Canva
#17. Watch and clock repairers
– Total nationwide employment: 1,880
– Median hourly wage: $23.25
– Median annual wage: $48,370
Causeway // Shutterstock
#16. Roof bolters, mining
– Total nationwide employment: 1,700
– Median hourly wage: $28.95
– Median annual wage: $60,210
Budimir Jevtic // Shutterstock
#15. Agricultural engineers
– Total nationwide employment: 1,500
– Median hourly wage: $40.03
– Median annual wage: $83,260
Bannafarsai_Stock // Shutterstock
#14. Terrazzo workers and finishers
– Total nationwide employment: 1,460
– Median hourly wage: $25.16
– Median annual wage: $52,330
Adwo // Shutterstock
#13. Geographers
– Total nationwide employment: 1,360
– Median hourly wage: $42.74
– Median annual wage: $88,900
fizkes // Shutterstock
#12. Industrial-organizational psychologists
– Total nationwide employment: 1,280
– Median hourly wage: $66.96
– Median annual wage: $139,280
Robert Kneschke // Shutterstock
#10. Forestry and conservation science teachers, postsecondary
– Total nationwide employment: 1,270
– Median hourly wage: Not available
– Median annual wage: $96,500
goodluz // Shutterstock
#10. Animal breeders
– Total nationwide employment: 1,270
– Median hourly wage: $21.79
– Median annual wage: $45,320
Canva
#9. Communications equipment operators, all other
– Total nationwide employment: 1,240
– Median hourly wage: $22.20
– Median annual wage: $46,180
motodan // Shutterstock
#8. Dredge operators
– Total nationwide employment: 940
– Median hourly wage: $22.64
– Median annual wage: $47,090
beerkoff // Shutterstock
#7. Pediatric surgeons
– Total nationwide employment: 780
– Median hourly wage: #
– Median annual wage: #
Canva
#6. Model makers, wood
– Total nationwide employment: 720
– Median hourly wage: $22.57
– Median annual wage: $46,940
carlesmiro // Shutterstock
#5. Cooks, private household
– Total nationwide employment: 610
– Median hourly wage: $18.54
– Median annual wage: $38,570
Canva
#4. Refractory materials repairers, except brick masons
– Total nationwide employment: 580
– Median hourly wage: $24.30
– Median annual wage: $50,550
Canva
#3. Farm labor contractors
– Total nationwide employment: 550
– Median hourly wage: $23.72
– Median annual wage: $49,330
PRESSLAB // Shutterstock
#2. Timing device assemblers and adjusters
– Total nationwide employment: 370
– Median hourly wage: $20.33
– Median annual wage: $42,290
Dusan Petkovic // Shutterstock
#1. Patternmakers, wood
– Total nationwide employment: 330
– Median hourly wage: $21.29
– Median annual wage: $44,290
Data reporting by Paxtyn Merten. Story editing by Jeff Inglis. Copy editing by Robert Wickwire.

Founded in 2017, Stacker combines data analysis with rich editorial context, drawing on authoritative sources and subject matter experts to drive storytelling.
Business
How to build company culture in a scale-up
Culture is no small thing, and according to Virtual Gurus founder and CEO Bobbie Racette, communication — and even getting uncomfortable — is key.

Published
1 week agoon
May 31, 2023
Anyone can type out a vision, mission statement, and outline some core values. But Bobbie Racette, the founder and CEO of Virtual Gurus, took things one step further: she made sure it was posted at the entrance to the company’s office with messages of inclusion and acceptance.
She says those messages are a central part of the company culture, which she sees as a shared belief in acceptance that unites the approximately 50 people working in the company’s headquarters.
But even with such a visible statement, she struggled to maintain a company-wide focus as the start-up grew and expanded.
“Even though the pandemic was still 300 percent, year over growth, we broke internally,” said Racette. “Because our culture was just a mess.”
For Racette, it required her to realize she couldn’t just instill that culture and stress its importance to her leadership team, hoping it would trickle down. She couldn’t just put it on a wall. She had to model those beliefs and bring them directly to all of her employees.
And she had to listen.
So, what really is culture?
The struggle of building and maintaining culture through rapid growth isn’t rare. The start-up world is littered with companies that lost their way.
Culture is no small thing. It’s the foundation of a business and helps guide decisions — from the big to the mundane. If the focus is sharp and the will is there, it will help guide who is hired and how they fit into the larger team.
It’s not about what the office looks like, or free lunches and abundant snacks — the sort of perk-heavy, laid-back office that has come to be associated with tech startups. The atmosphere of a place is not the core of what it means to work there.
Finding and nurturing that core is particularly important for Racette and Virtual Gurus, which provides companies with remote workers on everything from social media to accounting, and focuses on providing employment for underrepresented communities.
“I realized I had to pull back some of the perks and then push the values and I had to essentially retrain everybody to think, ‘wait, if I’m gonna get the perks, I gotta live with the mission, vision, and values, not the other way around,’” said Racette.
The culture she wanted at the company prioritizes inclusiveness, but also innovation, agility, and positivity. Racette realized it was critical to screen out those who didn’t buy in or could be toxic to the kind of workplace she needed for her company.


“I truly believe that in order to get comfortable, you have to get uncomfortable first. So our entire company had to go through an uncomfortable moment,” she said.
And those values she’s so determined to nurture are personal and hard-earned.
“I have lived through the barriers of being an Indigenous woman, a queer Indigenous woman, who has tattoos and… can’t get a job,” she said at the recent mesh conference in Calgary.
How do you maintain culture through growth or scale-up?
When Racette started the company in 2016, maintaining that culture was easy.
She was the only employee.
Then came funding rounds and growth. More employees in the office, but also more and more virtual assistants — over 1,000 at last count — spread across North America.
“You can run a company all day long, but when you’re scaling, you have to pivot left, right, and center all the time,” Racette told mesh conference attendees.
“And so when you pivot, you have to take your whole company and pivot with you, and when you’re doing that you have to keep the culture during that.”
Screening out those elements toxic to the culture at Virtual Gurus was an important step. Research has shown that toxic culture is a big driver of what’s been dubbed “the Great Resignation.”
Racette also followed the advice from organizations and other businesses when it comes to managing growth and culture — from hiring to setting targets and ensuring she is accountable for both change and cultural stability.
Communication, she said in a recent interview, was key.
“I send out weekly CEO updates by email, and then we’ll have all-hands meetings twice a month, and I host those,” said Racette. “So I’m very communicative about why and how the culture is changing.”
Central to that communication is allowing staff to offer feedback, listening closely to what they’re saying — and not being afraid of criticism. She now does what she calls a daily “lion hunt,” going through the office and checking in with employees.
She also says there has been an increased focus on all of the virtual assistants who form the backbone of the company, but who can’t be there in person for her walks around the office. The company has created a virtual hub to maintain those connections, providing incentives and perks, while also emphasizing the importance of the company values and mission.
“We don’t just treat them like a number,” Racette said.
But like those words written at the entrance to the company office, it takes more than spelling it out and carrying on.
“You can talk about it all day long, it’s actioning it,” said Racette. “And that’s one thing I’ve noticed with us is we were talking about the culture, but we weren’t actually actioning it.”
And, of course, incentives work too. Racette says employee bonuses worth four to eight percent of their salary now hinge on whether they follow the company values.
How has work culture changed over time?
Contemporary workplaces, and certainly startups, are a different beast than the offices of old. They are nimble and often more flexible. And unlike many formal offices, there’s no dress code at Virtual Gurus.
But it’s also about how company’s measure and value work — something that can have a profound impact on culture.
“I think it’s changed from being activity and action-driven to being more outcomes-focused,” said Racette.
At her office, employees aren’t judged for showing up late, or engaging in more activities that don’t necessarily lead to the right kind of results. If it takes five hours for someone to do all their work, then so be it.
Racette wants her staff to be accepting of those around them, and to be adaptable in the face of constant change. In order to get there, it only makes sense to put that same faith in her employees, leading down to nurture that all-important culture.
“You can’t fix your culture or have a good culture unless people have a psychologically safe space to work,” she said.
Stepping off an elevator and seeing a wall plastered with good intentions is one thing, but walking into an office where employees are all committed to goals based on those shared values is another, more successful thing altogether.

Featured
-
News desk5 months ago
OpenAI, creator of ChatGPT, casts spell on Microsoft
-
Technology4 months ago
Using innovation and technology for climate change-related challenges
-
Technology5 months ago
As AI rises, lawmakers try to catch up
-
Business5 months ago
Americans spend $179 on fuel each month—here’s how to spend less
-
News desk4 months ago
Amsterdam unveils its largest bike garage. It’s underwater