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Online search to make up lost time with AI

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Google CEO Sundar Pichai describes his group's latest AI advances at an annual developers event in May 2023
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Online search, dominated by Google for 25 years, has become as banal as making a phone call, but it could finally be getting a profound reset thanks to artificial intelligence.

The classic search and click made ubiquitous by the Google behemoth is getting a major AI makeover as bots ChatGPT, Bard or Bing see hundreds of millions of web surfers seek answers to life’s questions in a new way.

“People are realizing how many times they use Google search, not to find a webpage, but to answer a question,” said Stefan Sigg, Chief Product Officer at Germany-based Software AG.

Microsoft, long considered big tech’s boring uncle, has jumped fearlessly and some say blindly into generative AI search with an update to Bing, the long struggling also-ran to Google.

Bing’s bot, which was released worldwide after three months of testing, responds directly to a query instead of throwing out a pageful of links for the search user to wade and click through.

With a prompt, Bing will compare two products, brainstorm vacation plans or reassuringly help prepare a job interview, for example.

– ‘Heavy lifting’ –

“Now, search does the heavy lifting for you,” said Cathy Edwards, VP Engineering at Google, during the company’s annual I/O developers conference in California.

The user no longer has to “sift through the information and then piece things together,” she said.

At the conference, matching Bing, Google presented the latest iteration of its web search juggernaut, but instead of the constellation of links that confronts you today, a chatbot offered a few paragraphs to answer what you were looking for.

Google’s AI amped search engine will slowly be released in the United States as a start, the company said.

“What we’re trying to do is make it more natural and intuitive, as easy as asking a friend and getting information from someone who’s really knowledgeable for any question you have in the world,” Elizabeth Reid, Vice President of Search, told AFP.

Beyond search, Google and Microsoft have deployed generative AI tools to other products, from cloud to word processing, presenting bots as helpful “co-pilots,” to use the term hammered home by the Windows-maker.

– Personal ‘genie’ –

“I think search is going to be fractured into a million pieces, and integrated into all sorts of interfaces, and not just one monolithic centralized place, which is what Google has become,” said John Battelle, author and media entrepreneur.

But if every website acts like a faithful friend, it will become ever more difficult to distinguish good information from bad, he warned.

“Would you trust an AI travel agent to give you the right deal? No,” Battelle said.

“I want my own ‘genie’, my ‘agent’ to negotiate with the website. If it’s just me against an AI, I’m gonna lose. I want one on my side.”

Battelle’s “genie” would digest a user’s information from the smartphone, computer, TV or car to help answer and act for the user in life online.

The bot, powered by personal data, would buy the best vacuum cleaner according to your tastes, habits and current promotions, sparing a long and tedious search

The AI personal assistant would have to come for a fee, ensuring that personal data wasn’t harvested and sold to the highest bidder for advertising or online tracking, as it is on social media.

Startups such as Replika, Anima and others are already moving into the companion AI space.

– ‘Vital role’ –

For the time being, Google isn’t going to disappear, said Jim Lecinski, professor of marketing at the Kellogg School of Management.

“We could have had this same conversation about four years ago with the advent of voice assistants like Alexa or Siri,” 

“Oh wow, search is going away because people are just going to speak their query to their car and device on their kitchen counter. Well, here we are,” he said.

The disruption of generative AI could, however, challenge the internet’s business model, as it can allow users to find the product they want “without having to click on an ad,” Lecinski said.

But he has no doubt that the giants, ad-based Google and Meta first among them, will find solutions. 

In the new version of Google search presented on Wednesday, the ads still appear, either up at the top of the page or lower in the results, depending on the question asked.

“I don’t think we can predict what the future will have, but we do think ads will continue to play a vital role,” said Google’s Reid.

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EU says Apple iPad operating system to face stricter rules

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Apple has six months to prepare to comply with the EU's Digital Markets Act
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The EU on Monday said Apple’s operating system for iPads must comply with tougher new rules that Brussels is imposing to rein in the world’s biggest digital companies.

The European Commission designated Apple’s iPadOS system as a “core” service under the landmark Digital Markets Act (DMA), which forces companies to modify their business ways to encourage competition between online platforms.

It joins other Apple products that were already in the DMA net since September: iOS for iPhones, the App Store, and the Safari browser.

Under the DMA, digital firms designated as “gatekeepers” have to abide by a list of rules including allowing interoperability with rivals’ communication services and limiting how data is shared between products put out by the same parent company.

Apple is on the gatekeepers list, alongside the likes of Google parent Alphabet, Amazon, TikTok owner ByteDance, Meta and Microsoft. 

– EU-Apple tussle –

The inclusion of iPadOS as a core service adds to a long tussle between the European Union and Apple over the bloc’s new digital laws.

Apple has been one of the DMA’s most vocal public critics. It claims the law ushers in privacy and security threats for users.

The commission, the EU’s powerful competition regulator, said it named the iPadOS system because it locked users into the iPad operating system.

“Apple leverages its large ecosystem to disincentivise end users from switching to other operating systems for tablets,” it said.

The operating system also “locked-in” Apple’s business users, it said, “because of its large and commercially attractive user base, and its importance for certain use cases, such as gaming apps”.

Apple has six months to comply with the DMA gatekeeper rules, the commission said in a statement.

“Today’s decision will ensure that fairness and contestability are preserved also on this platform, in addition to the 22 other services we designated last September,” the EU’s competition commissioner, Margrethe Vestager, said.

Apple said in a statement after the announcement that it would “continue to constructively engage with the European Commission to comply with the DMA, across all designated services”.

It added: “Our focus will remain on delivering the very best products and services to our European customers, while mitigating the new privacy and data security risks the DMA poses for our users.”

Apple already faces a commission investigation under the DMA.

In March, Brussels said it would probe whether Apple’s App Store allows developers to present users with offers outside of its app marketplace, free of charge.

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TikTok creators fear economic blow of US ban

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The appetite for short-form video online is expected to remain strong even if TikTok is banned in the United States, boding well for rival platforms
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Ayman Chaudhary turned her love for reading into a living on TikTok, posting video snippets about books like those banned in schools in ultra-conservative parts of the United States.

Now the online platform she relies on to support her family is poised to be banned in what entrepreneurs using TikTok condemn as an attack on their livelihoods.

“It’s so essential to small businesses and creators; it’s my full-time job,” the 23-year-old Chicago resident told AFP.

“It makes me really worried that I live in a country that would pass bans like these instead of focusing on what’s actually important, like gun control and healthcare and education.”

A new US law put TikTok’s parent, Chinese tech giant ByteDance, on a nine-month deadline to divest the hugely popular video platform or have it banned in the United States.

US lawmakers argued that TikTok can be used by the Chinese government for espionage and propaganda as long as it is owned by ByteDance.

“Everybody who’s involved in deciding whether or not this platform is going to get banned is turning a blind eye to how it’s going to affect all of the small businesses,” said Bilal Rehman of Texas. 

His @bilalrehmanstudio TikTok account, which playfully promotes his company’s interior design projects, has some 500,000 followers.

“They don’t really understand social media and how it works,” the 24-year-old added.

TikTok has gone from a novelty to a necessity for many US small businesses, according to an Oxford Economics study backed by the platform.

TikTok fuels growth for more than seven million businesses in the United States, helping generate billions of dollars and supporting more than 224,000 jobs, the study determined.

“It’s become such a huge part of our economy that taking that away is going to be devastating to millions of people,” Rehman said of TikTok.

Chaudhary took to TikTok to share her passion for reading in early 2020 while enduring Covid-19 lockdowns.

“I made a handful of videos and, long story short, one went viral,” Chaudhary said.

Opportunities to make money from sponsors or advertising came as her audience grew, and posting on her @aymansbooks TikTok account became a job.

She saw books she extolled snapped up by readers, as she shined attention on titles banned from schools or libraries in parts of the country.

– Unique vibe –

A TikTok ban would be a particularly hard blow to businesses just starting out, according to eMarketer analyst Jasmine Enberg.

“Social media has democratized the commerce landscape, and TikTok really supercharged that,” Enberg told AFP.

“It’s become a crucial platform for many small businesses, especially those that are in niche industries or sell quirky products.”

One factor setting TikTok apart from rival platforms is the potential for videos to be spread quickly by a highly engaged audience, according to Enberg.

“The potential to be discovered on TikTok is really unparalleled, and that’s largely thanks to its algorithm as well as the entertaining kind of content that it hosts,” she said.

A young generation is using TikTok as a search engine of sorts, making queries as they might on Google and seeing what the algorithm serves up, said SOCi director of market insights Damian Rollison.

“It feels like it has been created by your peers, so they’re telling you the real deal about whatever the topic might be,” Rollison said of the trend.

TikTok lovers say it has a unique style that will be missed in the case of a ban.

“There is definitely a different vibe on TikTok versus YouTube or Instagram,” said Chaudhary.

“TikTok has a lot more humor in it and a lot more creativity than I see happening on Instagram.”

“My favorite part about TikTok is, it feels almost like you’re on a FaceTime call with your friend,” Rehman said.

“It feels really raw and authentic.”

Rollison advised businesses relying on TikTok to make contingency plans in event of a ban, sticking with short-form video, given the appetite for such content.

“The demand signals are so powerful amongst younger users that I believe the usage patterns are going to survive any of the outcomes,” Rollison said.

“Learning that ecosystem is not only a useful but even critical strategy.”

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Cybersecurity firm Darktrace accepts $5 bn takeover

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Darktrace chief executive Poppy Gustafsson (L) said the group's 'technology has never been more relevant in a world increasingly threatened by AI-powered cyberattacks'
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Cybersecurity firm Darktrace said Friday it had accepted a $5.3-billion takeover bid from US private equity firm Thoma Bravo, which highlighted the British group’s “capability in artificial intelligence”.

The cash bid comes after Thoma Bravo expressed takeover interest two years ago.

“Darktrace is at the very cutting edge of cybersecurity technology, and we have long been admirers of its platform and capability in artificial intelligence,” Thoma Bravo partner Andrew Almeida said in a statement.

“The pace of innovation in cybersecurity is accelerating in response to cyber threats that are simultaneously complex, global and sophisticated.”

Darktrace chief executive Poppy Gustafsson said the group’s “technology has never been more relevant in a world increasingly threatened by AI-powered cyberattacks”.

Darktrace, headquartered in the university city of Cambridge close to London, floated on the London stock market in 2021.

The cash deal announced Friday is worth $7.75 dollars per Darktrace share — a 44 percent premium on the group’s average share price in the last three months, according to Thoma Bravo.

Following the announcement, the share price surged 18 percent to 612 pence ($7.7).

Created in 2013, Darktrace employs more than 2,300 people around the world.

“The proposed acquisition will provide Darktrace access to a strong financial partner in Thoma Bravo, with deep software sector expertise, who can enhance the company’s position as a best-in-class cyber AI business headquartered in the UK,” Darktrace chair Gordon Hurst said in the statement.

The pair hope to complete the deal in the second half of the year thanks to shareholder and regulatory approval.

Almeida noted that Thoma Bravo has invested “exclusively in software for over twenty years” which would allow it to bring “operational expertise and deep experience of cybersecurity in supporting Darktrace’s growth”.

Prior to Friday’s announcement, shares in Darktrace has bounced back strongly after the company was cleared by independent auditors EY of having irregularities in its accounts.

Explaining its decision to go private, Darktrace said its “operating and financial achievements have not been reflected commensurately in its valuation with shares trading at a significant discount to its global peer group”.

– Takeover boom – 

The bid comes at the end of a week in which the London stock market has been gripped by takeover activity, helping the top-tier FTSE 100 index to record highs.

British mining giant Anglo American on Friday rejected a blockbuster $38.8-billion takeover bid from Australian rival BHP, slamming it as “highly unattractive” and “opportunistic”.

A battle to buy UK music rights owner Hipgnosis Songs Fund meanwhile took a fresh twist after US rival Concord increased its takeover offer, slightly beating a bid by Blackstone. 

Concord on Wednesday offered $1.5 billion for Hipgnosis, whose catalogue includes Justin Bieber, Shakira and Neil Young.

This is more than its original $1.4 billion offer that preceded a higher bid from US asset manager Blackstone.

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