A look into Zendesk’s report on 2024 IT priorities
COVID-19 caused retailers to pivot to digital, and adjust operations like never before. What’s worked?
This story originally appeared on Digital Journal. The rise in chatbot use is just one example of the AI revolution online retailers are facing. A key...
Walmart, which remains the world’s largest department store chain, has reported impressive fourth-quarter 2019 financial results (announced on Tuesday, February 19, 2019). Key to the success has been...
Customer data and customer experience can unlock both revenue gains and cost savings for companies. In fact, analytics and a customer-centric focus allows companies to “build...
Marc Andreessen once famously said that software is eating the world. And with the rise of cloud technology and software-as-a-service (SaaS) companies, it appears as though...
Consumers are starting to engage with businesses in new ways, using the Internet to post questions or to track orders. Rising consumer expectations in relation to...
Automation could be creating jobs in retail. According to a new report, the rise of ecommerce is driving an increase in employment that’s sufficient to offset...
Amazon has filed a patent that suggests the company could one day provide an augmented reality (AR) experience that would let users “try on” clothes and...